At Riwayat ("we," "us," or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at riwayat.live (the "Site") or make a purchase from us.
1. Information We Collect
Information You Provide Directly:
- Name, email address, phone number, and shipping address (when you place an order or create an account)
- Payment information (processed securely through our payment partners — we do not store credit card details)
- Communications you send to us via email, WhatsApp, or contact forms
- Newsletter subscription preferences
Information Collected Automatically:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, items viewed)
- Cookies and similar tracking technologies (see our Cookie Policy)
2. How We Use Your Information
- To process and fulfill your orders
- To communicate with you about your purchases
- To send marketing communications (only if you opt in)
- To improve our website, products, and services
- To prevent fraud and ensure security
- To comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We share information only with:
- Service providers — payment processors, shipping carriers, email service providers (only what's necessary)
- Legal authorities — when required by law, court order, or to protect our rights
- Business transfers — in the event of a merger, acquisition, or sale of assets
4. Cookies & Tracking
We use cookies to remember your preferences, analyze site traffic, and personalize your experience. You can control cookie preferences through your browser settings. Disabling cookies may affect site functionality. See our Cookie Policy for details.
5. Data Security
We implement industry-standard security measures including SSL encryption, secure payment processing, and access controls. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Opt out of marketing communications at any time
- Withdraw consent where applicable
To exercise these rights, contact us at support@riwayat.live.
7. International Customers
Riwayat is based in Pakistan but ships internationally. By placing an order, you consent to the transfer of your information to Pakistan and any other country where we operate. We comply with applicable data protection laws including GDPR for EU customers.
8. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect information from children. If you believe a child has provided us with information, please contact us and we will delete it.
9. Changes to This Policy
We may update this policy periodically. Changes will be posted on this page with a new "Last updated" date. Continued use of our Site after changes constitutes acceptance.
10. Contact Us
For questions about this Privacy Policy or your information, contact us at:
Email: support@riwayat.live
WhatsApp: +923334407906
Website: riwayat.live