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Riwayat FAQs — Orders, Sizing & Delivery
Quick answers to the questions we hear most.
Within Pakistan: 2-5 business days for major cities, 5-7 days for remote areas. International: 5-21 business days depending on destination. See our Shipping Policy for full details.
Yes! Free shipping within Pakistan for orders over PKR 10,000. International shipping rates calculated at checkout.
All sales are final. Exchanges are accepted only for defective items or if we shipped you the wrong size, within 7 days of delivery. Read our full Refund & Exchange Policy.
Check our Size Guide for detailed measurements. If you are between sizes or unsure, WhatsApp us your measurements and we will personally recommend the right size.
You can cancel within 12 hours of placing the order, provided it has not been processed. Once packed for shipping, orders cannot be cancelled.
Yes! We ship to most countries worldwide via DHL, FedEx, and Pakistan Post EMS. Customs duties and taxes are the recipient's responsibility.
We accept all major credit/debit cards, Easypaisa, JazzCash, bank transfer, and Cash on Delivery (Pakistan only). All payments are processed securely.
Many of our pieces are hand-embroidered or hand-finished by skilled artisans across Pakistan. Production details are noted on each product page.
Once your order ships, you will receive an email with tracking details. You can also track your order at our tracking page.
We photograph products carefully, but slight variations may occur due to monitor settings and lighting conditions. If color matters significantly, WhatsApp us for additional photos.
Photograph the package and item immediately, then contact us within 48 hours with the photos. We will work with the courier to resolve it quickly.
Yes, for select bridal and formal pieces. Processing time is 7-14 days. Contact us via WhatsApp to discuss customization options and pricing.
Care instructions are included with every order. For embroidered or embellished pieces, we recommend dry cleaning only. Read our Care Guide for more.
Yes! Click the heart icon on any product to add it to your wishlist. Note: stock is limited and items are not reserved when wishlisted.
Riwayat is currently online-only. This lets us offer better prices and a wider selection. For private appointments, contact us via WhatsApp.
Email us at support@riwayat.live or WhatsApp +923334407906. We respond Monday-Saturday during business hours.