Pakistan — Domestic Shipping
Delivery Times:
- Karachi, Lahore, Islamabad: 2-3 business days
- Other major cities: 3-5 business days
- Remote areas: 5-7 business days
Shipping Rates:
- Orders below PKR 10,000: Standard PKR 250
- Orders PKR 10,000 and above: Free shipping
We ship via trusted partners including TCS, Leopards, and Daewoo Cargo.
International Shipping
Delivery Times:
- Gulf region (UAE, Saudi Arabia, Qatar): 5-7 business days
- UK & Europe: 7-10 business days
- USA & Canada: 10-14 business days
- Australia & New Zealand: 10-14 business days
- Rest of the world: 14-21 business days
International Shipping Rates:
Calculated at checkout based on destination and order weight. We use DHL Express, FedEx, and Pakistan Post EMS for international deliveries.
Customs & Duties (International)
International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are not included in our shipping fee and are the responsibility of the recipient. Riwayat has no control over these charges and cannot estimate them in advance.
Refused packages due to unpaid customs will be considered abandoned and not eligible for refund.
Order Processing
Orders are processed Monday through Saturday. Orders placed before 3:00 PM PKT are typically dispatched the same or next business day. Orders placed on Sunday or public holidays will be processed on the next business day.
For made-to-order or customized pieces, processing time is 7-14 days before shipping.
Order Tracking
Once your order ships, you will receive an email with tracking information. You can also track your order at riwayat.live/track-order using your order number and email.
Delivery Issues
If your order is delayed beyond the estimated time:
- First, check the tracking link in your shipping confirmation email
- Allow 1-2 extra business days for unforeseen delays (weather, customs, holidays)
- If still missing, contact us at support@riwayat.live or WhatsApp +923334407906
Failed Delivery
If a package is returned to us due to incorrect address, failure to receive, or refusal to accept, you will be charged for re-shipping. Please ensure your delivery address is accurate at checkout.
Cash on Delivery (Pakistan Only)
Cash on Delivery is available for orders within Pakistan. A nominal handling fee may apply. International orders must be prepaid via card or bank transfer.
Holidays & Off-Days
We do not ship on Sundays or public holidays in Pakistan. Couriers may also pause service during major holidays — expect slight delays during Eid, Ramadan, and national holidays.
Contact
Questions about shipping? Reach us at support@riwayat.live or WhatsApp +923334407906.